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Shipping Policy

Shipping Policy

Introduction

Thank you for shopping with belle princesse. This shipping policy outlines important information regarding the shipping and delivery of your orders. Please review this policy before placing an order. By placing an order, you agree to the terms and conditions outlined below.

Shipping Methods and Timeframes

We offer shipping services within Australia and New Zealand through reputable carriers such as Australia Post, courier services, or other reliable shipping providers.

The estimated delivery timeframes may vary based on your location within Australia or New Zealand. Typically, orders are processed and dispatched on following business day after payment confirmation.

Estimated delivery timeframes are as follows:

Express post: 1-3 business days

Standard Post: 7-14 business days

Please note that these timeframes are estimates and not guaranteed delivery dates.

Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be calculated and displayed during the checkout process before payment.

We may offer free shipping promotions for orders meeting specified criteria. Please refer to our website or promotional materials for details.

Order Tracking

Once your order has been dispatched, we will provide you with a tracking number via email or other communication methods. You can use this tracking number to monitor the status and location of your package through the carrier’s website or tracking portal.

While we strive to provide accurate tracking information, please note that tracking updates may experience occasional delays or discrepancies.

Shipping Restrictions

We currently only offer shipping within Australia and to New Zealand.

We reserve the right to restrict shipping to certain locations within Australia or New Zealand due to legal or logistical constraints. If your area is affected, we will notify you and provide alternative options if available.

Address Accuracy and Delivery

It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. We will not be liable for any delays, losses, or misdeliveries resulting from incorrect or incomplete addresses.

Please ensure that someone is available at the delivery address to receive the package during the expected delivery time. If no one is available, the carrier may leave a card or notification for alternative delivery arrangements or collection from a designated pickup point.

Failed Delivery Attempts and Returns

If a delivery attempt is unsuccessful due to reasons beyond our control or the recipient’s unavailability, the carrier’s policies and procedures will apply. This may include re-delivery attempts, holding the package at a local depot, or returning the package to us.

If the package is returned to us as a result of a failed delivery attempt or incorrect address, we will contact you to arrange re-delivery. Additional shipping fees may apply.

Damaged or Lost Packages

We take utmost care in packaging and ensuring the safe delivery of your orders. In the rare event that your package arrives damaged or is lost in transit, please contact us immediately. We will work with you and the carrier to investigate and resolve the issue promptly.

Order Fulfillment and Delays

While we strive to process and dispatch orders in a timely manner, unforeseen circumstances or high order volumes may result in delays. We will notify you promptly if there are any significant delays affecting your order.

Changes to Shipping Policy

We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions, concerns, or inquiries regarding our shipping policy, please contact our customer service team using the contact information provided on our website.