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Refund Policy

Refund Policy

Thank you for shopping with belle princesse. We want you to be fully satisfied with your purchase. This refund policy outlines the guidelines and procedures for refunds on products purchased from our online store, including transactions made through Buy Now Pay Later services such as Afterpay or Zip Pay. Please review this policy before making a purchase. By placing an order, you agree to the terms and conditions outlined below.

Eligibility for Refunds

We offer refunds on products purchased directly from our online store, subject to the conditions outlined in this policy.

To be eligible for a refund, the following conditions must be met:

The product must be in its original, unused condition.

The product must be in its original packaging, including all tags, labels, and seals intact.

Proof of purchase or order confirmation must be provided.

The product must not be listed as a non-refundable item (e.g., due to hygiene or safety reasons).

Refund Process

If you wish to request a refund, please follow these steps:

Contact our customer service team within 30 days from the date of delivery to initiate the refund process. Provide your order details, the reason for the refund, and any supporting information or images if applicable.

If you made the purchase using a Buy Now Pay Later service such as Afterpay or Zip Pay, please inform our customer service team during the refund initiation process.

Our customer service team will guide you through the refund process and provide you with a Return Authorization Number (RAN) if your refund is eligible.

Package the product securely in its original packaging, including all accessories, and clearly mark the RAN on the package.

Ship the package to the address provided by our customer service team, using a traceable shipping method. The return shipping costs are the responsibility of the customer.

Retain the shipping receipt and tracking information for reference.

Refund Conditions

All returned products are subject to inspection upon receipt. We reserve the right to refuse a refund if the returned product does not meet the eligibility criteria or is found to be in unsatisfactory condition.

If the refund is approved, we will process the refund using the original payment method used for the purchase, unless otherwise agreed upon. The refund will include the purchase price of the returned product, excluding any original shipping fees paid.

Please allow 15 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.

Refunds and Buy Now Pay Later Services

If you made the purchase using a Buy Now Pay Later service, such as Afterpay or Zip Pay, please note the following:

Refunds for returned items will be processed in accordance with our refund policy.

Afterpay: If you have already made payments for the returned item, Afterpay will adjust the remaining payments or refund any payments already made in line with their terms and conditions.

Zip Pay: If you have already made payments for the returned item, Zip Pay will adjust the remaining payments or refund any payments already made in line with their terms and conditions.

Exchanges

If you would like to exchange a product, please follow the return process outlined above and indicate your preference for an exchange. Subject to availability, we will ship the requested exchange product once the return is processed.

Non-Refundable Items

The following items are typically non-refundable for hygiene or safety reasons, unless they are faulty or not as described:

 

Opened or used cosmetic products

Products with broken seals or tampered packaging

Products marked as non-refundable on our website

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact our customer service team immediately. We will provide instructions for returning the item and arrange for a replacement, refund, or store credit as appropriate.

Changes to Refund Policy

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.